SERVICES

Medical debtors management

A structured way to discuss ageing, account follow-up and approved escalation without losing sight of the professional patient relationship.

Request a 20-minute practice review

High-level operational discussion only—please do not send patient, claim or account information in the first message.

WHEN THIS MAY HELP

Signals worth discussing with the practice team.

Outstanding accounts are visible but not prioritised.
Communication needs clearer rules and ownership.
Leadership needs a factual ageing conversation.

WHAT WE MAP

A bounded workflow, not a generic promise.

Ageing and outstanding-account visibility
Scheme and patient-account follow-up rules
Unallocated-payment investigation
Approved escalation and management reporting

HOW A REVIEW WORKS

Understand

Map the current process, people, systems and exceptions without disrupting the working day.

Define

Agree a scoped next step, decision points, responsibilities and information boundaries.

Support

Introduce practical operating rhythms, human escalation and review points where appropriate.

Human judgement and approval remain central.

Clinical judgement, procedure confirmation, final coding responsibility, financial decisions and sensitive communication remain with authorised people under the practice’s professional responsibility and signed scope.